Dubai Diaries

Booking Confirmation

• A booking is confirmed only after:

  • the required initial payment  INR.20,000 /- per person is received as a booking deposit, and

  • written confirmation is issued by Hemu Holidays.

• No services are held until confirmation from suppliers is received.

• All travelers must provide passport Photo - Photo page, address page at the time of booking.
  Any correction after ticketing may incur additional charges
   

• Late Bookings

• Bookings made within 21 days of departure require 100% payment at the time of confirmation.

• Payment Conditions

• Flight tickets will only be issued after full airfare payment is received.

• Delayed payments may result in:

  • automatic cancellation

  • loss of paid amounts

  • price revision based on new availability

• Payments must be made only to Hemu Holidays’ official bank account.

• Accepted Payment Modes

• UPI

• NEFT / RTGS / IMPS

• Credit/Debit Cards (bank charges may apply)

•  For your safety and to avoid fraud, always verify the official account details with us directly if you are unsure.

• Mandatory Documentation

• International travel:

  • Passport valid for at least 6 months from return date

  • PAN card for primary traveler

• Domestic travel:

  • Valid government ID for all travelers

• Failure to submit documents on time may impact bookings and costs.

Price Validity & Adjustments

• All quotations are based on current rates and are subject to change until fully paid.

• Prices may vary due to:

  • airline fare changes

  • hotel or supplier revisions

  • currency fluctuation

  • seasonal surcharges

Taxes & statutory requirements

• GST is included unless mentioned.

• TCS (5% / 20%) applies as per Government of India rules and is payable by the traveler.

• If Hemu Holidays deposits TCS on behalf of the traveler, a tax certificate will be issued.

Rate of Exchange (ROE)

• International land costs will be recalculated based on ROE on the date of final payment.

• Minor fluctuations may not be considered.

• Airfare is calculated in INR only.

Service Availability

• All services (hotels, transfers, activities) are subject to availability at the time of booking.

• If a chosen hotel/service is unavailable, a similar category will be provided.

Local Charges Not Included

Unless stated, the following must be paid directly:

• tourism/city taxes at hotels

• national park / island entry fees

• hotel security deposits

• gratuities on cruises

• peak-season or holiday surcharges

Itinerary Flexibility

• The sequence of activities may change due to:

  • weather

  • traffic

  • operational conditions

  • local regulations

• Inclusions will remain unaffected wherever possible.

• Importent Note

• Visa Cost mentioned above is for Indian passport holder applying visa in India unless mentioned separately.

• Courier charges / Photo charges developed by us at the time of visa are not included in the package cost as it may vary and will be paid additionally by the client.

• Hotels may charge security fee which is refundable at Check-out time.

Cancellation by Traveler

• In all other cases cancellation charge will be as per the booking condition of the tour and we shall be constrained to levy the following cancellation charges per person. 
• If cancellation is made any time not less than 31 days prior to departure, 20000/- per person shall be deducted.(except ticket cancellation and Visa charges)

Land Package

• 30- 16 days: 50% of the total land cost

•   15 – 8 days: 75% of the total land cost  

• 7 – 0 days: 100% cancellation will apply

Flights

• Low-cost carrier tickets are strictly non-refundable and non-changeable

• Full-service airline penalties depend on airline rules only

Partial Cancellation

• If one or more travelers cancel:

  • the package will be recalculated for remaining guests

  • additional charges may apply

No-Show or Unused Services

No refunds apply for:

• missed transfers or activities

• early check-out

• voluntary changes during travel

• unused inclusions

Refund Processing

• Standard processing: 7–14 working days

• In exceptional cases, up to 21 working days

• Refunds will be issued to the original mode of payment only

Exceptional Situations

• For medical emergencies :

  • valid documentation is required

  • airline and hotel policies will apply

  • credits or rescheduling will be attempted where possible

Changes by Hemu Holidays

• If unavoidable changes occur due to supplier or safety conditions:

  • revised arrangements of similar value will be offered

  • any cost difference will be informed prior to confirmation

Travel Documents & Compliance

• Travelers are responsible for ensuring:

  • valid passports and visas

  • required permits and vaccinations

  • compliance with immigration and airline rules

• No refund applies for denial of boarding or immigration refusal.

Role of Hemu Holidays

• Hemu Holidays acts as an intermediary between the traveler and third-party suppliers.

• The company is not liable for:

  • service lapses by airlines, hotels, or transport providers

  • injury, loss, damage, or delays caused by external parties

  • Conduct & Safety

  • Guests must follow:

    • local laws

    • safety instructions during activities

  • The company will not be responsible for:

    • loss due to negligence

    • misconduct or unlawful behavior

    • alcohol or substance-related incidents

  • Insurance

  • Travel insurance is not included unless specified.

  • Strongly recommended for:

    • medical emergencies

    • baggage loss

    • trip delays or cancellations

    • adventure activities

  • Jurisdiction

  • All legal matters will fall under the exclusive jurisdiction of Mumbai courts, where Hemu Holidays is registered and operating.